Vantive

Field Information Technology, Customer Service
Went Obsolete c.2001
Made Obsolete By PeopleSoft?, Oracle
Knowledge Assumed Visual Basic for Applications, Voodoo Magic, Summoning of the Unholy One
When useful Operating call center environments

Vantive was a client-server CRM (customer relationship management) package popular around the late 1990s. Perhaps the most notable deployment was at the call centers of nationwide ISP EarthLink?, and America Online. The company which made and sold Vantive was bought by PeopleSoft?, who in turn was bought by Oracle.

Read more on Wikipedia: http://en.wikipedia.org/wiki/Vantive